Privacy Policy
In plain language: we collect the information you give us to request service or ask a question, plus standard site analytics. We do not sell your personal information. We use it to reach you back, do the work you asked us to do, and keep the site working. If you text us, that's opt-in — reply STOP any time. If you're in California (or any state that gives you privacy rights), you can ask us what we have, correct it, or delete it.
Effective: July 22, 2026. Last updated: July 22, 2026.
Who This Applies To
This Privacy Policy applies to Absolute Air Conditioning and Heating ("Absolute Air", "we", "us", "our"), a California business located at 74095 Fairway Dr, Palm Desert, CA 92260, and to your use of this website (absoluteaircv.com), our web forms, and text and email communications with us.
Information We Collect
We collect the following categories of personal information:
- Identifiers you give us — your name, phone number, email address, and service (or property) address when you request service, ask a question, apply for a job, or sign up for text or email updates.
- Service and job details you give us — a description of the equipment, symptom, timeframe, and any files or photos you attach to a request.
- Payment / financing information — if you finance a job through our third-party partners (Wisetack, Aqua Finance), that application happens on the partner's own platform and their privacy policy governs it. We do not store raw payment-card numbers on our own systems.
- Communications — the content of emails, text messages, and recorded (with notice) phone calls between you and us.
- Automatic technical data — IP address, browser type, approximate location, device information, referring page, pages viewed, and interactions, collected through cookies, pixels, and analytics tools (see "Cookies, Analytics & Advertising" below).
- Job applicant data — if you apply for a career, the information in your application (contact info, work history, resume, and answers to application questions).
We do not intentionally collect "sensitive personal information" as defined by the California Consumer Privacy Act as amended (CCPA/CPRA) beyond what's needed to identify you and serve your property. We do not knowingly collect information from children under 13.
How We Use It
We use your information to:
- Respond to your inquiries and schedule and perform HVAC service.
- Send appointment reminders, arrival notices, invoices, and receipts.
- Communicate about your account and about services you've asked about.
- Process payments (through our payment processor) or route financing (through our financing partners).
- Send service-related updates and, only where you opted in, promotional messages.
- Maintain, improve, secure, and analyze the website and our services (analytics and error monitoring).
- Prevent fraud, protect our rights, and comply with legal obligations (tax, record-keeping, and lawful requests).
Legal Bases (for visitors covered by GDPR / UK GDPR)
Where GDPR / UK GDPR applies, we process your data under one or more of the following lawful bases: your consent, performance of a contract with you, our legitimate interests (running the business, security, and improving the site), and compliance with a legal obligation.
Who We Share It With
We do not sell your personal information. We share it only in these limited ways:
- Service providers we hire to operate the business (call answering, scheduling, dispatch, CRM/lead management, form-relay hosting, email delivery, analytics, error monitoring, hosting, payment processing, and financing partners).
- Business partners you engage — for example, if you apply for financing through Wisetack or Aqua Finance from a link on this site.
- Legal and safety — when required by subpoena, court order, or law; to enforce our Terms; or to protect the rights, safety, or property of Absolute Air, our customers, or the public.
- Business transfers — in connection with a merger, sale, or transfer of business assets, subject to the receiving party honoring this policy.
California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect about you, the sources, purposes, and categories of recipients.
- Access a copy of the personal information we hold about you.
- Correct inaccurate personal information we hold about you.
- Delete personal information we collected from you, subject to legal exceptions (for example, we may retain records needed for tax, warranty, or dispute purposes).
- Opt out of sale/sharing of your personal information. We do not sell or share personal information as those terms are defined by CCPA/CPRA.
- Limit use of Sensitive Personal Information. We do not use sensitive personal information for purposes that trigger this right.
- Non-discrimination for exercising any of these rights.
To exercise a right, email absoluteairpd@gmail.com with the subject line "California Privacy Request" or call (760) 318-5541. We will verify your identity (typically by matching contact details on file) and respond within the statutory 45-day window (extendable another 45 days when necessary, with notice). An authorized agent may submit a request on your behalf with written, signed authorization.
"Shine the Light" (Cal. Civ. Code § 1798.83): California residents may request a notice describing what categories of personal information we share with third parties for their direct-marketing purposes. We do not share personal information with third parties for their own direct-marketing purposes.
Your Privacy Choices
Your California Privacy Rights: Do Not Sell or Share My Personal Information
Do Not Sell or Share My Personal Information. We do not sell or share personal information as those terms are defined by CCPA/CPRA. To submit an opt-out, access, correction or deletion request, email absoluteairpd@gmail.com or call (760) 318-5541. You can also enable Global Privacy Control (GPC) in a supported browser, clear or block cookies in your browser settings, and reply STOP to any text message to opt out of SMS.
What this site collects, and the tools it uses.
- Information you give us on our forms: name, email, phone, ZIP code, and your message. Job applicants also send work history and a resume.
- Google Tag Manager loads the tools below.
- Google Analytics 4 counts visits and shows how people use the site.
- Google Ads is linked to our Google tag. It measures which ads lead to calls and requests.
- WhatConverts call tracking may show a tracking phone number and record which page or ad led to a call or form request.
Your rights. You can ask to know, get a copy of, correct, or delete the personal information we hold about you. You can also opt out of the sale or sharing of your personal information. We will not treat you differently for using any of these rights. See California Privacy Rights above for details.
How to opt out.
- Click Decline on the cookie notice. This turns off Google Analytics and Google Ads cookies on this site. We save your choice and use it on each visit.
- Turn on Global Privacy Control (GPC) in your browser. We treat it as an opt-out and turn off Google Analytics and Google Ads cookies with no other step.
- Email absoluteairpd@gmail.com or call (760) 318-5541. You can also write to us at 74095 Fairway Dr, Palm Desert, CA 92260.
This section was last updated: July 22, 2026.
Other State Privacy Rights
Residents of states that provide comparable privacy rights (including Colorado, Connecticut, Utah, Virginia, Oregon, Texas, and others as those laws take effect) may have similar rights — to access, correct, delete, port their information, and opt out of targeted advertising or sale. To exercise any of these rights, use the contact channels above and identify the state you reside in. We honor Universal Opt-Out Signals (including Global Privacy Control) where required by law (see "Cookies" below).
SMS / Text Message Terms (TCPA + A2P 10DLC)
If you opt in to receive text messages from Absolute Air Conditioning and Heating, message frequency may vary based on your interaction with us. Message and data rates may apply. Reply STOP to any message to opt out at any time, and HELP for help. Carriers are not liable for delayed or undelivered messages. Consent to receive marketing texts is never a condition of purchase or of receiving service. Transactional messages (appointment confirmations, arrival notices, invoices) may still be sent after you opt out of marketing if you have an active job with us. Your mobile number and content of messages are only shared with our messaging service provider to deliver the messages you requested. Full SMS terms are part of this policy; questions: absoluteairpd@gmail.com.
Cookies, Analytics & Advertising
We use cookies and similar technologies to make the site work, remember your preferences, and understand how the site is used so we can improve it. Categories we may use:
- Strictly necessary — required for the site to function (session, security, form submission).
- Analytics — aggregated usage data (for example Google Analytics 4). This helps us see which pages help visitors most.
- Advertising / retargeting — only if we run paid campaigns; used to reach visitors who showed interest in our services.
Where required by law, we present a cookie consent banner and gate non-essential cookies behind your consent. We honor the browser-level Global Privacy Control (GPC) signal as an opt-out of sale/sharing for the browser session. You can also manage cookies through your browser settings; you may opt out of Google Analytics using Google's Analytics Opt-Out Browser Add-On.
Do Not Track
Because there is no industry consensus on how to interpret browser "Do Not Track" signals, we do not currently respond to DNT headers. We do honor Global Privacy Control as described above.
AI-Assisted Content Disclosure
Portions of this site's educational content and diagnostic guidance may be produced or refined with AI assistance and are reviewed for accuracy by Absolute Air. Site content is general information — it is not a professional diagnosis, quote, or guarantee. If you interact with an AI chat or estimator on this site, the messages you provide may be processed by the chat provider to deliver the response and to route your request to us; they are not used to build advertising profiles about you.
Data Retention
We keep personal information only as long as reasonably needed for the purposes described (typically the life of the customer relationship plus a reasonable period for warranty, tax, and dispute purposes — generally up to seven years for financial records), and then delete or de-identify it. Analytics data is retained per the analytics provider's defaults (Google Analytics 4 default is 14 months); backups may persist for a limited additional period.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information — HTTPS in transit, access controls, and vendor diligence. No online transmission or storage is ever 100% secure, however, and we cannot guarantee absolute security. If we experience a security incident affecting your personal information, we will notify you where required by law.
Payment Security
You never type a payment card number on this website. We do not collect or store card numbers here. Financing applications run on our partners' own sites (Wisetack and Aqua Finance). Online booking runs on Jobber's hosted booking page. Each of those companies handles any payment or credit details on its own systems, under its own privacy policy and security rules.
Third-Party Links
Our site may link to third-party sites, tools, and social profiles (for example Instagram, Yelp, Angi, our financing partners, and Google Maps). We are not responsible for the content or privacy practices of those third parties. Review their privacy notices when you use them.
Children
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The "Last updated" date above indicates when it was last revised. Material changes will be highlighted at the top of this page.
Contact Us
Privacy questions or requests? Reach us at:
- Email: absoluteairpd@gmail.com
- Phone: (760) 318-5541
- Mail: 74095 Fairway Dr, Palm Desert, CA 92260